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Privacy Policy

PRIVACY STATEMENT

This privacy policy describes the personal data that is collected or generated (processed) when you use the Bon Bon Bleu Webshop ("Webshop"). It also explains how your personal data is used, shared and protected, what choices you have with regard to your personal data and how you can contact us.

WHO is responsible for processing your personal data?
Bon Bon Bleu (Amsteldijk Noord 141, 1422XZ Uithoorn, the Netherlands) is responsible for your product purchases and for marketing.

WHAT personal data do we collect and WHEN?
We ask you to share certain personal data in order to provide you with the products and services you request from us. This is the case, for example, when you make purchases, contact our customer service, wish to receive messages, create an account, or use our Webshop.

These personal data include your:
o contact details, including name, e-mail, telephone number, delivery and billing address;
o login and account details,
o personal data including place of residence and purchase history;
o payment or credit card details;
o personal preferences, including your wish list and marketing and cookie preferences.


When you interact with our Webshop, certain data is automatically collected from your device or web browser. More information about this can be found below in the "Cookies" section of this privacy policy. This information includes:
o Device IDs, call status, network access, storage information and battery information; and
o Cookies, IP addresses, referring headers, data that identifies your internet browser and its version and web beacons and tags.


CHILDREN
We comply with local legislation and do not allow children under the legal age limit of the country in which they reside to register on our Webshop.


TOOLS to manage what personal information we collect
When you use our Webshop, we also notify or request permission for certain practices at the same time. For example, we will request permission to use your location or to send you push notifications. We can obtain this permission through the Webshop or by using the standard permissions that are available on your device.

In many cases, internet browsers or mobile devices offer additional tools that you can use to determine when your device collects or shares certain categories of personal data. Your mobile device or internet browser can, for example, offer tools with which you can manage the use of cookies or the sharing of your location. We encourage you to familiarize yourself with and use these tools that are available on your devices.

WHY and HOW do we use your personal data?
We use your personal data as follows:
To deliver the functions of the Webshop that you request.
When you use our Webshop, we will use your personal data to deliver the requested product. For example, when you make a purchase on Bon Bon Bleu, or a promotion, we will use the contact details you provide to communicate with you about the purchase or promotion. When you contact our customer service, we will use information about you, such as delivery or payment information, or the product you have purchased to help you solve a problem or question.
In many cases, in order to use specific functions on / in our Webshop, you may need to provide Bon Bon Bleu with additional information or additional permission to use certain information in a specific way. For example, in a similar way, to share content on social media, you may need to provide your social media account information to sign up.


To communicate information about our products and for other promotional purposes
If you give your consent, we will send you marketing messages and news about the Bon Bon Bleu products, services, events and other promotions. You can unsubscribe at any time.


If you are an existing Bon Bon Bleu customer (for example, if you have placed an order with us), we may use, to the extent permitted by applicable law, the contact information you provide to send you marketing messages about similar products or services (unless you have unsubscribed). In other cases we will ask for your permission to send marketing messages. We may use the information that you provide to us, as well as information from other Bon Bon Bleu products or services - such as your use of the Bon Bon Bleu Web Shop - to send you personalized messages about products and services that may be of interest to you.

To operate, improve and maintain our company, products and services
We use the personal data you provide to us for our business operations. For example, when you make a purchase, we use the information that you provide to us as part of that purchase for accounting, auditing, and other internal functions. We may use personal information about your use of our products to improve your user experience and to help us identify technical and maintenance issues and manage our Webshop. Within our company, your personal data can only be used by employees who, given their position, must have access to it.


To protect the rights, property or safety of Bon Bon Bleu or others
We may also use your personal data about how you use our Webshop to prevent or detect fraud, misuse, illegal use and breaches of our terms of use and to comply with legal orders, government requests or applicable law.


For general research and analytical purposes
We use data about how our visitors use our Webshop to better understand the behavior and preferences of customers. For example, we can use information about how visitors to Bon Bon Bleu search and find products to gain a better understanding of how we can best organize and present products in our shop windows.


Other purposes
We may also use your personal data in other ways and in that case we will specifically inform you of this at the time of the data collection and, if necessary, request your permission.


Legal bases
To process your personal data, we rely on certain legal bases, depending on how you interact with our Webshop.
"If you purchase products from our Webshop, we need your personal data to execute our agreement with you. For example, we need your payment and contact details to deliver your order.
"We also rely on other legal bases, such as our legitimate interests as a company, to meet a legal requirement or to protect your vital interests.


SHARE your personal data


Share by Bon Bon Bleu
Bon Bon Bleu shares your personal information with:
"Bon Bon Bleu entities for the purposes and under the conditions stated above,
"Third party service providers who process personal data on behalf of Bon Bon Bleu, for example for the processing of credit cards and payments, shipments and deliveries, hosting, management and maintenance of our data, distribution of e-mails, research and analysis, management and promotion of the brand and products and the provision of certain services and functions When we use third-party service providers, we enter into agreements in which they are obliged to take appropriate technical and organizational measures to protect your personal data,
"Other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) illegal use of our Webshop or breaches of the Terms of Use of our Webshop and our policies. (iii) to defend ourselves against claims from third parties, and (iv) to assist with fraud prevention or fraud investigations.
"To any other third party for whom you have granted permission.


We may also disclose personal information that we hold about you in the event of the sale or transfer of all or part of our business or assets (including in the event of a reorganization, division, dissolution or liquidation).


PROTECTION and MANAGEMENT of your personal data


Encryption & Security
We use a variety of technical and organizational security measures, including encryption and verification tools, to secure your personal information. Retention of your personal data
Your personal data will be stored for as long as necessary to perform the purposes set out in this privacy policy (unless applicable law requires a longer retention period). In general this means that we keep your personal data for as long as you keep your Bon Bon Bleu account. We keep personal data relating to the purchase of products longer to comply with legal obligations (such as legislation on taxes and purchases and for warranty purposes).

YOUR RIGHTS with regard to your personal data
You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or incorrect; or (iv) erasing or limiting your personal data under certain circumstances as provided for by applicable law. These are not absolute rights. When we have obtained your permission to process your personal data, you have the right to withdraw your consent at any time.


If you want to request a copy of your personal data or exercise one of your other rights, you can contact us via the contact details in the "Questions and Feedback" section below.


Unsubscribe from direct marketing
You can unsubscribe from receiving Bon Bon Bleu marketing messages by changing your preferences in the "view or change my profile" section of our Webshop. You can also unsubscribe by changing your e-mail by clicking on the unsubscribe link or following the unsubscribe instructions in the message. You can also contact us via the contact details in the "Questions and Feedback" section below.


COOKIES and Pixel Tags
When you use our Webshop, Bon Bon Bleu collects information, which may contain personal data, from your browser and stores this information. We use various methods, such as cookies and pixel tags, to collect this information, and these may include the following information about you: (i) IP address; (ii) unique cookie identifier, cookie data and information if your device is equipped with software that provides access to certain functions; (iii) the unique ID and type of your device; (iv) domain, browser type and language; (v) operating system and system settings; (vi) country and time zone; (vii) previously visited Webshop; (viii) information about your interaction with our Webshop, such as click behavior, purchases and indicated preferences; and (ix) access times and referring URLs.


Third parties may also collect information through our Webshop through cookies, third-party plugins and widgets. These third parties collect this data directly from your internet browser and the processing of this data is subject to their own privacy policy.


We use cookies and pixel tags to track the use of the Webshop by our customers and to gain insight into our customers' preferences. This allows us to deliver services to our customers and improve their online experience. We also use cookies and pixel tags to collect aggregated data regarding traffic and interaction with the Webshop, so that we can identify trends and obtain statistical information to improve our Webshop. In general there are three categories of cookies that are used on our Webshop:


o Functional: These cookies are necessary for the basic functionality of the Site and are therefore always enabled. This category includes cookies that ensure that you are reminded when you browse our Webshop within a single session or, if you wish, from session to session. They ensure that the shopping cart and check-out process are possible and help with security issues and with compliance.

o Performance: With the help of these cookies we can improve the functionality of our Webshop by following its use. In some cases, these cookies allow us to process your request faster and make it possible for us to remember the site preferences that you have selected. If you refuse these cookies, this may lead to less targeted recommendations and a slow functioning of the Webshop.

o Social media and advertisements: Social media cookies offer you the possibility to connect to your social networks and to share content from our Webshop via social media.

Advertising cookies (from third parties) collect information that helps to better adapt advertisements to your interests, both inside and outside our Webshop. In some cases, the use of these cookies involves the processing of your personal data. If you refuse these cookies, you may see advertisements that are not that relevant to you, you may not be able to make a good connection with Facebook or other social networks and / or you cannot share content via social media.

You can always change your preferences via the "Cookie Settings" at the bottom of every page of our Webshop.

For a complete and up-to-date overview of every third party accessing your internet browser (via the Webshop or in another way), we recommend that you install a dedicated web browser plugin. You can also choose that your computer alerts you every time a cookie is sent, or you can disable all cookies. You can do this through your browser settings on every browser and device that you use. Every browser is slightly different, so check your browser's Help menu for the correct way to change your cookie settings. If you disable cookies, you may not have access to various functions that make our Webshop more efficient and certain services will not function properly.

Bon Bon Bleu Webshop USE together with products and services from third parties
If you choose to connect your Bon Bon Bleu account to a third-party device or account, your privacy rights on third-party platforms will be governed by their respective policies.

Our Webshop may contain links to other Webshop (from third parties) for your convenience or for your information. Linked Webshop have their own privacy statements and policies, and we strongly recommend that you read them. Insofar as we do not own or manage the linked Webshop, we are not responsible for its content, the use of the Webshop, or the privacy practices of the Webshop.

CHANGES in our privacy policy
Both applicable law and our practices change over time. If we decide to revise our privacy policy, we will post the changes on our Webshop. If we materially change the way we process your personal data, we will notify you in advance, or as far as legally required, request your permission before implementing such changes. We strongly recommend that you read our privacy policy and keep abreast of our practices. This privacy policy was last amended in May 2018.

QUESTIONS and Feedback
We welcome all your questions, comments, and issues regarding our privacy policy and privacy practices. If you wish to provide feedback or if you have any questions or problems, or wish to exercise your rights with regard to your personal data, please contact Customer Service or our Data Protection Officer. If you contact us with a complaint about privacy, the complaint will be assessed with the aim of resolving the problem in a timely and effective manner.

Where can you go with a question or complaint?
For questions or complaints or the processing of your personal data by Bon Bon Bleu you can contact us using the following data:

Bon Bon Bleu
Attn: Privacy Statement
Amsteldijk Noord 141
1422 XZ Uithoorn
The Netherlands


Tel: +31 (0) 85 8770806
Email: [email protected]

Niet goed, geld terug
Snelle verzending
Alles uit voorraad leverbaar
Veilig betalen